Contact Center Setup
Softel Communications provides advice, design, and contact center setup services including turnkey solutions for organizations which prefer to invest in and install their own internal systems. The system will be supported by using cutting-edge technology backed up by our specialists. We will provide all the necessary hardwares, softwares, applications, also arrangement according to the requirements of each specification. Originally, we provide an efficient services to achieve your goal.
Our turnkey solution services will maintain your vital data without disclosure. In addition, you can view the data and adjust the system as you need. We also provide support services and perform calibrated quality control inspections that further ensure top quality provision of all your services.
Solution Design & Integration
This service suits specific requirements and supports many different type of businesses. The result is more efficient and effective customer services for your organization.
Software Application Development
We develop and install software solutions that will help promoting customer relationship. Among these are Customer Relations Management (CRM), Interactive Voice Response (IVR), Voice Logger, and Report through Web and Knowledge Base Management. Our solutions are developed according to the needs of each organization which means it will be able to support and optimize the efficiency of your customer services.
Project Management
We able to reduce the workload on your organization by deploying experienced and expert engineers. The result will be the increasing of customer's trust in your organization as one of the premium service providers.
Maintenance Service
Our experienced teams provide full maintenance service. All problems will be resolved professionally and effectively without delay, so that your business will be run continuously.
