Softel Communications provides outsourced contact center services and also offers design, development, and installation of turnkey solution. Any organization who wish to establish its own contact center unit without the expense of installing the system, can save its operational costs by renting one of our outsourced contact center services. Whether short-term or long-term, we will provide the system with the expert teams according to your every specific requirements including tele-survey, tele-sales, follow-up, direct mail, feedback, and marketing management. Moreover, we provide the telephone system, computer system, hardware, software, applications, and telephone operators rigorously managed and monitored by chief officers. More importantly, we will do everything in our power to achieve all of the requirement.
Our contact center system will be developed via the advanced technologies that effectively support your communications through various channels. Once you inform us your goals, we will assume the role of your reliable representative providing first-rate professional services. After the job is done, we will report and deliver all the data to you including name, address, contact number, and all operational details. In addition, you will able to inspect all the operational reports on our Online Web Report System.
Information Provider
Taking calls, providing information, answering product and service inquiries, and promoting sales by telephone are all performed with optimum convenience to customers and callers alike. As such, they become effective public relations channels that boost the client's profile as well as its products and services. All call data in before and after sales information services such as general inquiries, product information, service information, customer requests, and so on will be collected and collated to support future planning.
Customer Care
Customer care is a customer relationship management (CRM) service that effectively builds customer royalty. Information base modernization and utilization optimization are all covered, as is marketing activity analysis. Also covered are direct marketing management, catalog sales, notifications, operations and follow-ups to customer requests. One to One Contacts assists clients’ oversight of their operations from beginning to end, with consistently high levels of customer satisfaction as the outcome.
Order Taking
We are expert in handling client's purchase orders, whether for products or services over the phone. This relieves sales and other operations of their burden, leaving you free do more business.
Complaint Handling
Customer complaints, comments, and suggestions concerning your products and services will be handled courteously and effectively. Our staff must pass the strict training on how to deal with each issue. Every case will be carefully followed-up, assuring your customers of a solution and that your company cares. Meanwhile, the data will be collated so that the both of us can continue to improve and develop.
Technical Support / Help Desk
We provide your customers with all the technical advice they need including solving all those operational issues that come with IT applications and using equipments. After all, it is a kind of seamless and dedicated after sales service that ensures customer loyalty to your brand. Also it would be nice to have it all taken care of without it using up your valuable business-generating resources.
Tele-sales
We will fulfill your sales advice and product distribution function over the phone. A team of specially trained and experienced call center staff who knows how to sell your products in ways that increase your income while lowering your expenses and dispensing with the difficulty of opening branches and dealing with office locations. For products and sales distribution there is simply no more effective way.
Tele-surveys
Effectively researching your market is essential to understanding what your customers and potential customers want from you. One to One gathers the information you need to unlock your target markets. Once the survey data is all in, we’ll present it to you in a way that makes drawing up your marketing strategies and planning your product and service developments fast, effective and reliable.
Direct Marketing Support
Provides services that support your marketing activities and coordinates with your customers, ranging from direct mailing to confirming appointments.
Campaign Management
Our professional teams can manage your campaigns, provide details of products, services, and promotional campaigns. Plus we will collect customers data throughout the project.
Data Entry and Database Clean Up
We can inspect and modernize your database, also install full personnel and marketing data with access where it is needed. Our system enable you to inspect and install large volumes of data without delay. This accurate data will not only save you time but empower your business to greater success going forward.
